| CARRIER is a big family with many members, some maybe a bit distantly related, others very close. But, like all families, the members are held together by a set of strong values that form the foundation of their behaviour and the basis for the progression of their success. |
| These are our values at CARRIER and we see them as the rock on which we build our success and we are proud that you are a part of that grounding and that success. |
| Ensure that a Carrier customer only ever receives a product of absolute excellence. |
| Ensure that a Carrier customer only ever receives a product delivery on a way best suited to the customer. |
| Ensure that a Carrier customer is always on the receiving end of a polite and positive attitude. |
| Ensure that a Carrier customer query or request is always attended to as quickly and enthusiastically as possible. |
| Ensure that, as Carrier employees, we all treat and respect each other as our own best customers. |
| Ensure that Carrier becomes known throughout South Africa as the company with the 'coolest service attitude'. |